Jinan Yihai Laser Technology Co., Ltd. provides a 2-year warranty for the entire product purchased by Party A. If the equipment fails or the parts are damaged during the warranty period (except for human factors and force majeure), Party B is responsible for free repair, and the required replacement parts are provided by Party B free of charge (except for consumable parts and optical fiber cables). After the warranty period, the actual repair cost will be charged for maintenance.
Jinan Yihai Laser Technology Co., Ltd. visits all users several times a year and provides technical support services at any time. Party B is responsible for providing relevant spare parts to Party A for a long time.
After-sales service response time: The telephone response time is 2 hours. After receiving the user’s repair call, the after-sales engineer will have a clear reply or arrive at the equipment site within 48 hours.